body {
    font-family: Arial, sans-serif;
    font-size: 12px;
    color: #333;
}

.border {
    border-width: 3px;
    border-color: #DFDFDF;
    border-style: solid;
}

.fondo-gris {
    background-color: #DFDFDF;
}

.badge-estado {
    padding: 3px 10px;
    border-radius: 3px;
    color: #fff;
    font-size: 11px;
    font-weight: bold;
    display: inline-block;
}

.badge-abierto { background-color: #007bff; }
.badge-en_progreso { background-color: #ffc107; color: #333; }
.badge-esperando_respuesta { background-color: #17a2b8; }
.badge-cerrado { background-color: #6c757d; }

.badge-prioridad {
    padding: 3px 10px;
    border-radius: 3px;
    font-size: 11px;
    font-weight: bold;
    display: inline-block;
}

.badge-baja { background-color: #28a745; color: #fff; }
.badge-media { background-color: #17a2b8; color: #fff; }
.badge-alta { background-color: #ffc107; color: #333; }
.badge-urgente { background-color: #dc3545; color: #fff; }

.msg-box {
    border: 1px solid #dee2e6;
    border-radius: 4px;
    padding: 8px 12px;
    margin-bottom: 8px;
    page-break-inside: avoid;
}

.msg-cliente {
    background-color: #f8f9fa;
    border-left: 3px solid #6c757d;
}

.msg-soporte {
    background-color: #d4edda;
    border-left: 3px solid #28a745;
}

.msg-nota {
    background-color: #fff3cd;
    border-left: 3px dashed #ffc107;
}

.section-title {
    font-size: 13px;
    font-weight: bold;
    color: #343a40;
    border-bottom: 2px solid #007bff;
    padding-bottom: 4px;
    margin: 15px 8px 8px 8px;
}

.log-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 10px;
}

.log-table th {
    background-color: #8a8a8a;
    color: #fff;
    padding: 4px 8px;
    text-align: left;
}

.log-table td {
    padding: 3px 8px;
    border-bottom: 1px solid #eee;
}

.log-table tr:nth-child(even) {
    background-color: #f8f9fa;
}